Quality Health and Safety Policy

POLICY STATEMENT

Bright Future Company is committed to maintaining safe and healthy working conditions and to preventing accidents and instances of work-related ill health by ensuring that all activities carried out on company premises or undertaken by its employees & learners are managed in such a manner to avoid, reduce or control all foreseeable risks to the health and safety of anyone who may be affected by such activities as far as is reasonably practicable.

EMPLOYER'S RESPONSIBILITIES

In furtherance of the above policy statement and the need to ensure compliance with the Health and Safety at Work etc. Act 1974 and other relevant health and safety legislation.

Bright Future Company will provide and maintain safe equipment and safe systems of work.

• ensure materials and substances used are properly stored, handled, used, and transported.
• assess the risks to the health and safety of anyone who may be affected by work activities.
• consult with employees & learners on matters affecting their health and safety and ensure that all employees & learners are competent to do their tasks.
• provide information, training, instruction, and supervision.
• provide a safe place of employment and learning.
• provide a healthy working environment.
• provide a written Health and Safety Policy.
• look after the health and safety of other people, in addition to employees & learners.

EMPLOYEES & LEARNERS' RESPONSIBILITIES

Employees & Learners have a legal responsibility to take care of the health and safety of themselves and others who may be affected by their actions or omissions and to co-operate with supervisors and managers on health and safety issues. Employees & Learners should not interfere with anything provided to safeguard their health and safety and should report all health and safety concerns to the appropriate person as set out in this policy.

ROLES

The Chief Executive Officer has overall responsibility for health and safety in the workplace and for ensuring that adequate resources are made available to allow the implementation of this policy. The administration director has day-to-day responsibility for ensuring that this policy is implemented. All supervisors and managers must adequately supervise the work activities of Employees & Learners and others under their control to ensure that safe systems of work are being followed.

This policy has been approved & authorized by:
Bright Future Company.
Date: 31-May-24

Equal Opportunities Learner’s Charter

“Everyone has a part to play in ensuring we achieve equality of opportunity. We believe a positive attitude towards equality and diversity is right for our people, clients, and business suppliers. This means that we must encourage all our people to welcome diversity and respect each person’s individuality”.

Using the Bright Future Company, you can expect:

• to receive a highly quality learning experience.
• to be given equal opportunities and treated fairly.
• to be treated with courtesy.
• to have access to advice, guidance, and support to ensure your choices are informed ones and that your learning needs are met.
• to learn in a healthy and safe environment.
• to be provided with timely and appropriate information on your progress.
• to have staff listen to any issues, suggestions or concerns you may have, and to respond in a relevant manner.

In turn as a customer of Bright Future Company, we would like you to:

• be fully committed to your course.
• treat our staff with courtesy.
• provide us with appropriate information to help us meet your learning and assessment needs.
• ensure that your behavior contributes to a healthy and safe environment.
• abide by any rules specifically relating to online assessment.
• communicate issues, suggestions or concerns using the procedures outlined in your Student Handbook.

If for any reason you wish to make a formal complaint, then please access our formal complaints procedure on the website or email Info@bright-future.iq.

This policy has been approved & authorized by:
Bright Future Company.
Date: 31-May-24

Appeals Policy and Procedure

The Appeals policy is designed to protect the interests of all candidates and to protect the integrity of the qualification.

Candidates have the right to appeal if they are dissatisfied with the following:

• The assessment decisions made by Bright future company, where applicable.
• The assessment decisions made by the Awarding Organization.
• The decision by Bright future company not to support an enquiry or appeal to the Awarding Organization.

A copy of the appeals procedure is available to all candidates.

There is an informal and formal procedure available. The formal procedure is only to be followed if the informal procedure has failed or is inappropriate for the circumstances. All appeals must be via the formal procedures of the Awarding Organization and supported by the Centre Manager.

Every attempt will be made to resolve disputes as near as possible to the point of origin. Bright future company will keep appeals records for inspection by the Awarding Organization for a minimum of 18 months.

Informal Procedure

• Where a candidate wishes to make an appeal against the quality of provision at the center, he/she should first attempt to resolve the matter by a direct approach to the Centre Manager.
• If the matter remains unresolved the candidate may require a personal interview with the Centre Manager.
• Before the personal interview, the Centre Manager should have obtained an independent second opinion on the initial decision.
• If, after any action to resolve the dispute taken by the Centre Manager, the matter is not satisfactorily resolved, the complainant may use the formal procedure.

Formal Procedure

• Once the informal procedure has been exhausted, of if it is inappropriate to the circumstances, the formal procedure is to be followed.
• The complainant will be required to submit a formal complaint in writing to the Centre Manager.
• Within 10 working days of receiving the written appeal, the decision of the Centre Manager should be communicated to the student/trainee.
• Decisions by the Centre Manager regarding the quality of teaching provision are final.
• If the complainant disagrees with the result of the formal Appeals procedure regarding assessment decisions, they may utilize the Awarding Organizations formal Appeals procedure for which they must be supported by the center. For details of the Awarding Organization Appeals Procedure, please refer to the relevant Awarding Organization website.

Further Appeals

Any learner wishing to appeal against the operation of the Appeals Procedure can do so in writing to the Centre Manager.

This policy has been approved & authorized by:
Bright Future Company.
Date: 31-May-24

Bribery and Corruption Policy

1. Introduction
Bright Future Company is committed to conducting its business with integrity, transparency, and in compliance with all applicable laws and regulations. Bribery and corruption are illegal and unethical practices that undermine trust, fair competition, and the reputation of our company. This policy outlines our zero-tolerance approach to bribery and corruption and sets out our commitment to preventing, detecting, and addressing any instances of bribery or corruption within our organization.
2. Scope
This policy applies to all employees, contractors, consultants, agents, and anyone else acting on behalf of Bright Future Company, regardless of their position or location. It covers all activities conducted by the company, including interactions with customers, suppliers, government officials, and other third parties.
3. Prohibited Conduct
Bribery: Offering, giving, receiving, or soliciting anything of value, directly or indirectly, to influence the actions or decisions of any individual or entity, in violation of applicable laws and regulations. Corruption: Engaging in any form of corrupt behavior, including extortion, embezzlement, kickbacks, fraud, or other dishonest practices, whether involving public officials or private individuals.
4. Compliance with Laws and Regulations
Bright Future Company is committed to complying with all anti-bribery and corruption laws and regulations applicable to our business operations, including but not limited to the Foreign Corrupt Practices Act (FCPA) and the UK Bribery Act.
5. Due Diligence and Risk Assessment
Bright Future Company will conduct due diligence on all third parties, including suppliers, partners, agents, and intermediaries, to assess and mitigate the risk of bribery and corruption. High-risk transactions, business relationships, or geographic locations will be subject to enhanced due diligence measures to ensure compliance with anti-bribery and corruption standards.
6. Reporting and Whistleblowing
Employees are encouraged to report any suspected or actual instances of bribery or corruption to their supervisor, manager, or the Compliance Officer. Bright Future Company prohibits retaliation against any individual who reports in good faith concerns or suspicions of bribery or corruption.
7. Training and Awareness
Bright Future Company will provide regular training and awareness programs to employees to ensure they understand their responsibilities under this policy and are equipped to identify and prevent bribery and corruption.
8. Consequences of Non-Compliance
Violations of this policy may result in disciplinary action, up to and including termination of employment, and legal consequences, including civil and criminal penalties, for both individuals and the company.
9. Review and Updates
This policy will be reviewed periodically by Bright Future Company to ensure its effectiveness and compliance with applicable laws and regulations. Updates will be made as necessary to address emerging risks and changes in the business environment.

This policy has been approved & authorized by:
Bright Future Company.
Date: 31-May-24

Bribery and Corruption Policy

1. Purpose
Bright Future Company is committed to conducting its business with integrity, transparency, and in compliance with all applicable laws and regulations. Bribery and corruption are illegal and unethical practices that undermine trust, fair competition, and the reputation of our company. This policy outlines our zero-tolerance approach to bribery and corruption and sets out our commitment to preventing, detecting, and addressing any instances of bribery or corruption within our organization.
2. Gifts
This policy applies to all employees, contractors, consultants, agents, and anyone else acting on behalf of Bright Future Company, regardless of their position or location. It covers all activities conducted by the company, including interactions with customers, suppliers, government officials, and other third parties.
3. Hospitality
Bribery: Offering, giving, receiving, or soliciting anything of value, directly or indirectly, to influence the actions or decisions of any individual or entity, in violation of applicable laws and regulations. Corruption: Engaging in any form of corrupt behavior, including extortion, embezzlement, kickbacks, fraud, or other dishonest practices, whether involving public officials or private individuals.
4. Expenses
Bright Future Company is committed to complying with all anti-bribery and corruption laws and regulations applicable to our business operations, including but not limited to the Foreign Corrupt Practices Act (FCPA) and the UK Bribery Act.
5. Compliance and Reporting
Bright Future Company will conduct due diligence on all third parties, including suppliers, partners, agents, and intermediaries, to assess and mitigate the risk of bribery and corruption. High-risk transactions, business relationships, or geographic locations will be subject to enhanced due diligence measures to ensure compliance with anti-bribery and corruption standards.
6. Consequences of Non-Compliance:
Employees are encouraged to report any suspected or actual instances of bribery or corruption to their supervisor, manager, or the Compliance Officer. Bright Future Company prohibits retaliation against any individual who reports in good faith concerns or suspicions of bribery or corruption.
7. Review and Updates:
Bright Future Company will provide regular training and awareness programs to employees to ensure they understand their responsibilities under this policy and are equipped to identify and prevent bribery and corruption.

This policy has been approved & authorized by:
Bright Future Company.
Date: 31-May-24